SHIPPING POLICY

Shipping Policy
Effective Date: 08-09-2024

At AJBIR INTERIORS, we are committed to delivering your orders in a timely and efficient manner. All our products are shipped directly from Morocco, and we strive to ensure a smooth delivery process.

1. Shipping Destinations

We offer worldwide shipping from Morocco. Please note that certain remote locations may be subject to additional shipping fees or delivery restrictions.

2. Processing Time

• Order Processing: Orders are processed within 2-3 business days after payment is received. During peak seasons or promotional periods, processing times may be longer.

• Custom Orders: If you’ve purchased a custom or made-to-order item, please allow additional time for production before shipping.

3. Shipping Methods and Delivery Times

We offer various shipping options depending on your location:

• Standard Shipping: Estimated delivery time is 7-10 business days depending on the destination.

• Express Shipping: Estimated delivery time is 3-7 business days depending on the destination.

Please note that these are estimated delivery times and may vary due to customs processing or unforeseen delays.

4. Shipping Costs

• Standard Shipping: Costs vary depending on the destination, weight, and size of the package. Shipping fees will be calculated and displayed at checkout.

• Express Shipping: Additional charges apply for express shipping services, which will also be calculated and displayed at checkout.

• Customs, Duties, and Taxes: Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are not included in the product price or shipping cost and may vary by country. Additional customs duties may apply depending on the laws of each destination country, and AJBIR INTERIORS is not responsible for these charges.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment through the carrier’s website. Please allow 24-48 hours for the tracking information to update.

6. Shipping Delays

While we aim to meet the estimated delivery times, shipping delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays. AJBIR INTERIORS is not responsible for delays caused by carriers or customs.

7. Damaged or Lost Packages

If your package is lost or damaged during transit, please contact us immediately at info@ajbir.com. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.

8. Returns and Exchanges

Please refer to our Refund Policy for information on how to return or exchange an item.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

• Email: info@ajbir.com

• Phone: +212 691 487 705